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Our FAQ's

Are dogs welcome at TreeClimb?

Yes dogs are welcome – please ensure that dogs are kept on a leash at all times (not exceeding 2 meters) and accompanied by a responsible person who is either the owner or someone who is able to maintain effective control of the dog while on the leash.

What happens if I can’t complete the course?

We understand there will be some instances where climbers will not be able to complete a course due to fitness, phobia or nerves. If you are required to have a Crew member “rescue” you from one of our courses, unfortunately, you will not be able to return to the course that day.

Are there food and drinks available?

We have a range of food and drink options in our café in our eco hut, as well as comfortable areas to relax and enjoy the views. There are also lots of open grassed areas if you’d like to bring a rug or chair to observe the action. You're welcome to B.Y.O however please note we do not hold any food or beverages from outside of venue in our fridges or behind the counter. Refer to section 5.9 of our Terms and Conditions.

What if I get there and am too scared to do the course or come off before my session time is finished?

All courses flow in one direction and finish via Zipline. If you are not able to complete the course because of fear or you change your mind mid-climb, please note tickets are non-refundable.

Who needs to sign a waiver?

Only climbers 18 years or older need to sign our safety waiver!

I’ve been before, do I need to do the Safety Training again?

Yes! All climbers (this includes repeat climbers) must complete our Safety Training before beginning their climb.

What happens if I arrive late to my booked session?

If you arrive late, we will do the best we can to put you in the next available harnessing time. This will unfortunately not extend your climb time (i.e. if you are meant to start at 10:00am to 12:00pm but arrive at 10:30am, you will still finish at 12:00pm)

How do you take care of hygiene with helmets and equipment?

We disinfect our equipment, including harnesses and helmets daily. You're more than welcome to bring your own hair net and even purchase a TreeClimb hat or wear your own hat underneath your helmet for extra protection!

I haven’t received an email about my climb, what do I do?

You should have received a confirmation as soon as you made your booking. Please check your Junk Mail before giving us a call to confirm your email address and resend. You will also receive an email post-climb asking for your invaluable feedback from your experience.

Are adults allowed to climb on the Children’s Course?

Our Children's Course is designed for much smaller humans between 100-135cm. We encourage parents to follow underneath and provide encouragement from the ground, our staff are on hand if needed to help get them through the course safely.

How can I change a booking?

To change the day or time of booking, you will need to get in touch with us by emailing [email protected] or by calling 08 7089 4490. We aim to respond within 24 hours. Please note there is a 48-hour notice period to be able to reschedule a session without having to forfeit your session as per the Terms and Conditions of Sale.

If I have a disability, what am I able to do at TreeClimb? + Companion Cards.

We encourage everybody to give TreeClimb a go. However, some disabilities may mean access to the course is simply not possible. The eco hut has full wheelchair access as well as an accessible toilet. If you have any questions or concerns, please use the enquiry form below so we can discuss the course and its various challenges. If you have a companion card you still need to book, please contact us to create your booking so we can assist you with a companion discount. We strongly recommend booking Monday - Friday where possible to avoid our busy times.

What if I can’t do it, or I get stuck?

Crew are highly trained to support and guide you through courses.

What kind of impact is TreeClimb having on the environment?

TreeClimb has been years in the making. The City of Adelaide and the Adelaide Park Lands Authority have been instrumental in guiding and advising us to ensure every environmental consideration has been considered. TreeClimb has been designed to leave no everlasting footprint to the environment. We hope through our Education Trail (in the tree tops and from the ground) and awareness of the environment through participation, we are encouraging a greener way.

How can I work with the crew at TreeClimb?

Why wouldn’t you want to work with us?! If you’re truly passionate about what we do and can see yourself with our tree logo on your back, keep your eyes out for ads on

Is there parking available?

There are 3-hour parks along Unley Road and Greenhill Road which are all Council regulated. Side streets near TreeClimb also have parking available. Be sure to leave with plenty of time to find a park and get to your check-in time without any stress. We strongly encourage public transport, car-pooling or being prepared for a short walk from your car. **UPDATE** Due to current creek works, some of our paths are closed. Please follow signage on arrival and allow extra time prior to your climb. We apologise for any inconvenience.

What can I do if I’m not climbing?

We have hot, cold drinks and snack food in our eco hut, as well as comfortable areas to relax and enjoy the views. There are also lots of open grassed areas if you’d like to bring a rug or chair to observe the action.

How old do children need to be?

Age is not an issue! If your child is equal to or greater than 100cm tall and can safely fit into a harness and successfully navigate the practice course they are welcome to participate. However if your child is between 3-5 years old, it may be a much more enjoyable experience for them to make it through the challenging course with guidance from an older sibling or friend. The Grand Course requires a minimum height of 135cm. However, please note if your child is 16 years or under, they will always need a parent or guardian at TreeClimb. Our crew are there to offer training and guidance, however at times there is nothing better than parental support and encouragement even from the ground.

Do I need to be fit?

TreeClimb is built upon the value of challenge by choice. Both the Grand and Children’s courses have various levels of difficulty and exertion. For this reason, TreeClimb is not suitable for pregnant women, climbers with heart conditions, high blood pressure or knee, hip, ankle or back problems. Other than that, we encourage climbers of all physical abilities to push themselves and enjoy the tree tops.

What happens in uncertain or extreme weather?

We climb rain or shine but if you are uncertain about the weather forecast, as long as we have at least 48 hours notice we are more than happy to reschedule your climb. We do expect occasional bursts of extreme weather. These may include periods of lightning or extremely high winds. If in these extreme events the park may need to be closed for that period. In this instance, if your session is affected, we will offer you an option to reschedule and enjoy your climb once the weather has cleared. You will receive a notification from us prior to your climb in the event of a bad weather forecast. If you do not receive any notification, you may safely assume your climb is going ahead.

What do I bring?

Yourself, your gloves if you're bringing them from home, your adventurous spirit and your water bottle. We have fresh drinking water available, as well a café for snacks, hot and cold drinks. You can also keep your personal belongings safe in a paid locker ($1 gold coin use).

What do I wear?

Closed-toe shoes that won’t come off and if you're climbing on the Grand Course gloves are mandatory. Comfortable clothing that is non-restrictive and can be worn with a rock climbing harness is vital and please prepare your hair, keeping in mind you’ll be wearing a helmet. We strongly recommend long pants for the zip-line landings. Gloves are available for purchase at the eco hut upon arriving.

How long will it take?

Either course requires you to do our brief safety training session, after which time you are free to enjoy the tree tops. For the Children’s Course, the round journey takes 80 minutes and 2 hours for the Grand Course. Please note, you are not guaranteed to complete all smaller courses within the course you are booked. You simply have a set duration to complete what you can on the day. If you're running low on time towards the end of your climb, our crew will likely put you on a course that is running quicker so that you get the most out of your time.

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Getting to TreeClimb


Parking is limited on site, so please be aware of staying within the parking bays and avoid parking fines in no stopping zones. 3 hour parking bays are available on Unley Road (city bound).

Google Map


Adelaide Metro’s Tram Service takes you to Stop 1 Greenhill Road, followed by a short 5 minute walk from the Tram Station to TreeClimb.


Adelaide Metro’s Bus Service stops close to Unley Rd or Greenhill Rd, followed by a short 2-5 minute walk to TreeClimb.

Google Map


The Adelaide Train Station is approximately a 30 minute walk to TreeClimb.