The TreeClimb design conforms with AS3533.1-2009 and is registered as an amusement device with the State Government.
We use state of the art Personal Protective Equipment (PPE) from leading manufacturers.
Each guest goes through compulsory training on the use of our continuous belay system which ensures that they always remain attached to the cables on the structure. If you fall into your harness, you can simply climb back up!
For safety reasons, no loose items, including cameras, phones, and jewellery will be permitted. We offer solutions allowing you to take photos and videos.
We climb, rain or shine! We actively monitor local weather and will advise you in advance if the weather may affect your booking.
You can access our T&C’s and a copy of our participation agreement (waiver) here.
Our Conditions of Entry clearly specify the do’s and don’ts which we recommend you thoroughly read and understand before you make a booking.
Safety is the most important part of what we do.
All crew must successfully pass a world-leading European training program before they can start working with TreeClimb. This training covers all areas of safety, including equipment training, maintenance, course navigation, communication and emergency procedures.
Each crew member also holds a current Senior First Aid Certificate including CPR and a mandatory DCSI Clearance (Department for Communities and Social Inclusion) for child-related employment.
Some groups require a copy of our most up-to-date Risk Management Plan which you can request by emailing [email protected] along with a Certificate of Currency for our Public Liability Insurance. Any other questions are to be directed to [email protected] where we respond within 24 hours!
All our equipment meets or exceeds European and Australian standards and undergoes an inspection prior to each use. Hygiene is also something we take very seriously, and our helmets and harnesses are disinfected and cleaned regularly.
Our most commonly used harness is a PETZL Gym Harness. With a waist belt between 60-101cm and a maximum leg loop of 67cm. For something a little more comfortable you may be fitted with a PETZL Voltige Chest Harness and a PETZL Aspir Harness. We have a limited number available per session so our crew will work to fit the most appropriate harness to your person. For the little ones weighing less than 40kg, they may be fitted with a PETZL Simba full body Harness.
Please remember that one of our main Conditions of Entry is to safely and securely fit into the harness as per the discretion of our highly trained crew. Gloves are not required; however, some climbers prefer additional comfort for their hands, so we have some gloves available for purchase at check-in for $4.
TreeClimb is designed for your experience to be autonomous with us there to support and guide you as your crew when required; a challenge by choice! Before you head out for your climb, you must complete our compulsory safety training and prove your newfound skills on a demonstration course.
Here’s a link to our current Safety Training video (also available with subtitles and Chinese subtitles).
~ Video brought to you by Viral Motion.
The Tourism Accreditation ‘tick’ highlights tourism businesses that are endorsed by the tourism industry as quality assured. Likewise, accredited tourism businesses are recognised as professional, ethical and reliable operators, which deliver high-quality tourism experiences.