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Privacy Policy

At TreeClimb we fully understand and appreciate that you are concerned about your privacy, particularly in relation to the use and disclosure of personal and sensitive information. We are committed to providing a high level of privacy at all times. The following Policy applies to all TreeClimb users and conforms to current Internet privacy standards.


1 Collection of Information


In order for you to use our website and booking system we require information to make the experience, process and services as efficient as possible. All information is collected and stored, particularly in relation to sales, support and accounts.

Any information collected by TreeClimb is via correspondence from you or your company. This information may include, email, phone numbers, mail, fax or directly thru our website or social media channels.


2 Use of Collected Information


Personal Information is collected from you to make it easier and more rewarding for you to use our website and services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.


3 Storage of Collected Information


The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, our booking system encrypts that information using industry standard secure socket layer technology (SSL). When Credit Card details are collected the details are not permanently stored. Our systems use one of the world’s leading e-commerce security platforms which ensures the protection of your information both during transmission and once it has been received.

If you have any concerns about the security of our website, please feel free to email us at [email protected].

4 Access to Collected Information.


If your personal information changes or you no longer desire information about our services you may correct, update, delete or deactivate it anytime by emailing us at [email protected].


5 TreeClimb Communications


TreeClimb uses personal information for essential communications such as emails, account information, weather warnings or other critical information. As a previous customer we may also use this information for direct or third-party marketing and promotional offers. Any third-party involvement can only use your information for TreeClimb related promotions. If at any time you wish to not receive this communication again feel free to email and request to be instantly removed from our mailing lists via [email protected].


6 Photos and Video Content


Our marketing department may take photos or videos of customers and groups in action while at TreeClimb. These could be used for publications, promotional activations and certain marketing content. This may also include social media platforms. By visiting our park, you acknowledge and agree that we are the owners of all collected content. You also agree that you can make no claim against us for any payment or fee for appearing in promotional material or advertising and release us from any claims relating to these images.

We understand that there might be situations when full privacy is required. If you have any queries regarding this policy, please advise us prior to your visit on [email protected]   alternatively feel free to speak to one of our team leaders when you arrive for your visit.


7 Legal Obligations


We reserve the right to disclose your information as required by statutory Laws and when we believe that disclosure is necessary to protect our rights and to comply with a judicial proceeding, court order, or legal process served on our website.


8 Changes to our Privacy Policy

From time to time we may amend or update this privacy policy. When this occurs, we will post the new version of the privacy policy on our website. We encourage you to periodically review this privacy policy so that you remain informed as to how we are protecting your personal information.


9 Questions or Concerns


If you have any questions at all about our policy please don’t hesitate to email us on [email protected].